Green Motion Corfu Airport

“Our experience with Green Motion Corfu was extremely disappointing. Our flight was delayed, but this was not a last-minute issue. We knew at least five days in advance that we would not be able to pick up the car at the originally booked time. We made multiple attempts to inform both the rental station and the broker about this change. We even called the station at least twice. During one of these calls, an extremely unfriendly employee told us that everything was fine. However, when we arrived to pick up the car — still during their regular opening hours — we were suddenly charged an additional €85. We were told that we had been informed about this fee beforehand, which was simply not true. Even after paying this amount, we were still expected to return the car at the original time. Adjusting the return time to match our actual pickup would have cost us another €70. When we questioned these charges, employees reacted aggressively and even threatened us. We were told they could simply cancel our booking, keep our money, and leave us without a car. We felt pressured into paying because we had no realistic alternative. On top of that, we had to wait 2 full hours at the station before receiving our car. During this time, we observed that nearly every single customer there was unhappy. Many were involved in heated discussions with the staff. It was not the customers who were aggressive, but rather the employees, who repeatedly behaved in a threatening and confrontational manner. It appeared that the company was trying to charge additional fees to almost every customer for alleged damages that had clearly not been caused by them. The problems continued with the vehicle itself. Before we even left the rental station, the dashboard displayed a tyre pressure warning, and the air conditioning was only blowing warm air. We informed the staff immediately, but were told to just keep driving because the warning would supposedly disappear. It never did, and the air conditioning never worked properly during the rental. Before leaving, we also pointed out several existing scratches and damages and asked the employee to document them. He refused, saying they were too small to record. Because of this, we photographed and filmed every part of the car ourselves. At the return, exactly what we feared happened: we were confronted with damage that had already existed before we received the vehicle. Thankfully, our photos and videos proved that the damage was pre-existing. Our advice: If you have already booked with Green Motion, document absolutely everything before driving away. Take detailed photos and videos of every scratch, dent, the roof, wheels, dashboard, interior, and, if possible, even underneath the car. It may save you from paying for damage you did not cause. Overall, it feels like this company tries to make money at every possible opportunity. Based on our personal experience, we would strongly advise against renting a car from Green Motion.”

“This was by far the worst car rental experience I have ever had. When we collected the car, it was covered with scratches and dents. If we had not insisted that every single mark be recorded on the inspection sheet many of them would have been left out. The young employee with glasses repeatedly tried to move on without marking obvious damage and we had to stop him several times and ask him to add more. The car was also very dirty inside with stained seats. What really alarmed us was what we witnessed in the office. A very upset customer warned us that Green Motion had charged them over €1,000 for a dent they insisted they had not caused. They told us they felt forced to sign otherwise they would have missed their flight. At first, we thought this might have been an isolated incident. However, while we were still in the office, we saw two other customers arguing over damage charges during the return process. After reading the recent one-star reviews, we realized that many people describe very similar experiences. We took photos and videos before leaving but honestly it is almost impossible to document every single scratch and dent on a vehicle that already has damage all over it. Instead of enjoying our holiday, we spent the entire week worrying about returning the car. When we returned it, we again witnessed several customers disputing damage charges. During our inspection, the employee pointed to an old dent and scratch and claimed they were not documented. Fortunately, although our video did not clearly show that area because of the sunlight, we found a photo proving the damage was already there. Without that picture, we could easily have been charged a very large amount for damage we did not cause. We also paid for additional insurance but in our experience it did not provide any reassurance or protection during the return process. Based on what we personally experienced and what we witnessed, I would strongly advise anyone renting from this location to be extremely cautious. Take hundreds of photos and videos of every panel, every wheel and the interior before leaving and carefully check that every existing mark is recorded on the inspection form. I rarely leave negative reviews but after this experience I felt it was important to warn other travellers. I also hope the relevant authorities take a closer look at what is happening at this location. The number of recent reviews describing remarkably similar experiences is concerning. If so many customers independently report the same pattern of disputed damage claims, I believe it deserves careful investigation to ensure that consumers are treated fairly and transparently.”

“Experiencia totalmente inaceptable. Nos bloquearon 806 € como depósito y, al devolver el coche, nos cargaron 173 € por un supuesto golpe en el retrovisor que no causamos. No presentaron ninguna prueba real: ni fotos claras, ni informe, ni nada que demuestre que ese daño ocurrió durante nuestro alquiler. El problema es que en el check-in inicial no dejan bien registrados todos los daños, especialmente los pequeños o poco visibles. Luego, al devolver el vehículo, aparecen “nuevos” desperfectos que acaban convirtiéndose en cargos directos al cliente. Con el depósito ya retenido, la situación es clara: o pagas lo que te dicen o te enfrentas a un proceso complicado para recuperar tu dinero. Es una posición totalmente desequilibrada para el cliente. Además, no fuimos los únicos. Había otras familias en la misma situación, con cargos de 300 € o más, todos por motivos similares y todos reclamando. La sensación es de una práctica muy poco transparente y claramente orientada a sacar dinero con daños discutibles o sin demostrar. Mucho cuidado: haced fotos y vídeos de absolutamente todo, porque si no, podéis acabar pagando por algo que no habéis hecho.”

“Absolutely terrible experience. We booked a Volkswagen Up but were given an old Nissan Micra instead. The vehicle was in very poor condition, covered in scratches and dents, and 320.000 km. It was clearly not equivalent to the car we had reserved. Because of the vehicle’s condition, I recorded detailed videos before leaving the rental office. That turned out to be the best decision I made. When I returned the car, they tried to charge me for damage that was already there. Fortunately, I was able to prove it with the videos I had taken at pickup. The whole situation gave me the clear impression that they were trying to make me pay for pre-existing damage. Without that evidence, I am convinced I would have been unfairly charged. This is not the level of service anyone should expect from a company partnered with Booking.com. I would never rent from Green Motion again and strongly advise others to avoid them.”

“ACHTUNG!!! Bei der Rückgabe wurde jeder kleinste Kratzer begutachtet bis etwas gefunden wurde. Wenn man hier mietet jeden auch nur millimeter großen Kratzer fotografieren!!!”